5.0 on Google · Family run · Est. 2017 · Showroom in New Romney

Mon–Fri 9–5 · Sat 9–2 01303 870999 info@baycarpets.co.uk

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Privacy policy

How Bay Carpets Ltd uses and looks after your personal information.

Last updated: 2026. Please review this policy and adjust it to match how your business handles personal data.

Who we are

Bay Carpets Ltd (company no. 10733932), Unit 5 Heritage Court, Mountfield Road, New Romney, Kent TN28 8FA. Email info@baycarpets.co.uk, phone 01303 870999. We are the data controller for the personal information described here.

What we collect and why

  • Bookings and enquiries. When you book a home measure or send an enquiry, we collect your name, contact details, address or postcode, and anything you tell us about your project (including any photos or files you upload). We use this to arrange your visit, prepare quotes, carry out work and reply to you. Our lawful basis is taking steps at your request before entering into a contract, and performing that contract.
  • Job applications. If you apply for a job, we use your details and CV to consider your application.
  • Customer records. If you order from us, we keep records needed for accounts, warranties and aftercare, as required by law and for our legitimate interests.

Cookies and third-party services

This website uses essential cookies to work. With your permission, we also use analytics cookies (Google Analytics) to understand how the site is used; these are only set if you click “Accept” on our cookie banner, and you can change your mind at any time using cookie settings. Some pages load content from third parties which may set their own cookies or receive your IP address: Google Fonts (typefaces), Google Maps (map on the contact page) and Trustindex (Google reviews). Please see their own privacy policies for details.

Who we share it with

We do not sell your data. We share it only with service providers who help us run the business (for example email and website hosting, and our accountants), with flooring manufacturers when registering a warranty at your request, and where the law requires.

How long we keep it

Enquiries that don’t lead to work are kept for up to 2 years. Customer and financial records are kept for 6 years after your job for tax and warranty purposes. Job applications are kept for up to 12 months.

Your rights

You can ask for a copy of your data, ask us to correct or delete it, or object to how we use it. Contact us using the details above. If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ico.org.uk).